Exemplary Excalibur Achieve Outstanding Rating from its Customers

Excalibur Communications, the IT and communications support specialists has achieved a sterling 4.8/5.0 average score rating for its customer service in the first 9 months of 2014.

Based on 17,000 customer surveys from support cases that were raised, Excalibur was scored on the skill, speed and effectiveness it delivered to bring about a solution to a customer’s question.

“A customer-based 4.8/5.0 rating is a fitting and thoroughly deserved accolade to our in-bound call team, commented Excalibur’s CEO, James Phipps.

“We work within strict Service Level Agreements (SLAs) and have made significant investments in systems and training this year, which has undoubtedly helped attain this very high average score”.

He added:  “Wherever possible, we seek a first-time resolution for our customers, but of course there are always matters that require further investigation.  To record such a high customer satisfaction rating percentage is proof we believe that we’ve got it right as a service provider.  Nonetheless, we continue to invest.  This includes the recent addition of four new support staff and two new apprentices, in order to keep enhancing our customer service”.

Excalibur’s 4.8/5.0 rating follows news that it has just agreed communication solutions deals with a premier league football club, a leading brewery, and one of the UK’s top colleges.